What should I do if the product arrives damaged?

First, don't worry!

We understand that receiving a damaged product can be frustrating. But we want you to know that we're here to help you get it fixed as quickly as possible.

Contact us immediately

If you notice that your balukaDREAM bed has arrived with any damage caused by shipping handling or for any other reason, it's crucial that you contact us as soon as possible. This way, we can begin the process of correcting the problem.

Necessary information

To speed up the process, we recommend that you send us photos of the damage and any other information you consider relevant.

Return or replacement process

Once we have assessed the damage, we will proceed with the return or replacement of the product. Our priority is your satisfaction, so we will do everything possible to ensure that you receive a product in perfect condition as quickly as possible.

Response time

We strive to resolve all incidents in the shortest possible time. However, we ask for a little patience while we handle the return or exchange of the product.

Remember that we are here to ensure that your experience with balukaDREAM is a positive one, even when things don't go as expected.